Frequently asked questions
Where do you deliver?
We deliver to Brampton, Mississauga, Oakville, Milton, Caledon, Kleinburg, Nobelton, Aurora, Newmarket, Vaughan, Markham and Toronto. If you live just outside these areas, give us a call to confirm availablility for delivery. We may be able to accomodate delivery to outside cities.
Can I pick a time for delivery?
Absolutely! While in the shopping cart, leave us a note letting us know when you would the arrangement delivered. While we will always try our best to make an exact delivery time (ex. 10:15am), giving us a time window instead (ex. Between 10am-11:30am) will make it a lot easier to adhere to.
How soon should I place my order?
Giving 24 hours notice is ideal, but we can usually accomodate same day orders as well. Please give us a call to confirm availability for same day orders.
What methods of payment do you accept?
We accept it all! (kind of) We accept VISA, Mastercard, AMEX, Interac E-Transfer and Paypal. Cash is also accepted, but please give us a call ahead of time to arrange payment.
Can I buy just the boxes?
Yes we sell just the boxes. We ask that you purchase a minimum of 5 boxes at a time. For bigger quantities above 15 pieces each, please give us a couple of weeks notice. Call us to discuss pricing.
Can I shop in person?
We don't have a physical store, but you are more than welcome to set an appointment with us to view products before purchasing. We do not keep any fresh flowers in stock, but we always have our eternity roses, bears and keychains available.
Can you ship any items?
Yes! Any item except for fresh flower products can be shipped. Please call or email us to obtain a shipping quote before placing your order. We ship via Canada Post or UPS where you will receive a tracking number. We can ship to anywhere in the world!
Do you accept any custom orders?
Of course! Check our instagram page (@luxuryflowerboxes) to see some of the custom work we have done for previous clients. Contact us and let us know what you are looking for! If you have an idea but not sure what it will look like, we'll put it together and send you a picture to ensure you're getting exactly what you want!
What are Eternity Roses?
Eternity roses are REAL roses that have gone through special processing using a mixture of glycerin and other plant elements. They don't require any maintenance, but you should keep them out of direct sunlight.
I've seen other places advertise their roses last 5-10 years. What's the difference?
We've experimented with different rose farms and we're confident and extremely happy with the farm we purchase our preserved roses from. They are based in Ecuador where they pick and process the roses directly on site.
I have more questions, how do I contact you?
We are available by email at firstname.lastname@example.org, by phone/text at (416) 668-3574 or chat with us right on our website.
What are your Holiday Hours?
We are making deliveries everyday from Dec. 23-Jan. 2.
Valentine's Day Information
We are starting to accept Valentine's Day orders now. Cut-off for orders in currently Feb. 13 before 12pm, however, we are only accepting limited orders and may have to move the cut-off time earlier than expected. Do not wait until the last minute to order!